Built to RUN™ from Day One

An introduction to running a compliant, functioning practice from your first client, covering obligations, systems and the RUN™ framework applied.

Service Agreements & OMARA Obligations

A practical session on drafting compliant service agreements and understanding what OMARA actually looks for in a file.

Client Onboarding & Workflows

Building a repeatable onboarding process so nothing gets missed between first contact and lodgement.

Business & Financial Management

Fee disclosure, financial management and the business side of running a compliant practice.

Student Visas, GS Letters & Refusals

How to lodge a strong student visa application, write a credible Genuine Student letter, and what to do when a refusal happens anyway.

International Education: An Introduction

A general overview of the international education sector for agents and RMAs who are new to the space or want a refresher on how the pieces fit together.